Delivery
Last updated: Oct 9, 2026
Where we deliver
We currently deliver to addresses in Florida, Texas and California only, and you need an address in one of those states to join. We'll add more states over time.
Please check your delivery address carefully before you order. We may not be able to change it once your order has been sent for fulfilment.
Delivery charges
If there's a delivery charge, it will be shown before you place your order.
When will my order arrive?
- After you place your order, we send it for fulfilment.
- When your order is dispatched, we'll show you or send you an estimated delivery date, with tracking details where available.
- Delivery times depend on the item, the carrier and where you live, so we don't give a delivery date before your order is dispatched.
You can see your orders in your account.
Delays
If we can't dispatch your order within 30 days of you placing it, we'll tell you and give you a new expected dispatch date. You can then choose to cancel your order and have the store credit you used returned in full. If an item becomes unavailable, we'll tell you and return the store credit for that item.
Receiving your order
- Please check your parcel when it arrives. If it's damaged, or anything is missing or wrong, tell us as soon as possible through our contact form, ideally with photos. Our Returns & Refunds page explains what happens next.
- If tracking shows your parcel as delivered but you haven't received it, check with neighbors and around your property, then contact us and we'll look into it with the carrier.
Responsibility for your order passes to you once it's delivered to the address you gave us. If it's lost or damaged before then, we'll put it right.
Failed deliveries
If a parcel can't be delivered and is returned to us, for example because the address was incorrect or it wasn't collected, we'll contact you to discuss your options.
Questions
If you have a question about delivery, use our contact form and choose "Help with an order".